Tried with default theme: no

Tried with all other plugins disabled: yes

Browser version: Google Chrome is up to date Version 71.0.3578.98 (Official Build) (64-bit)

Shortcode/URL with the issue: [vimeo id="116435272" align="center" mode="lazyload-lightbox" autoplay="yes" maxwidth="800" grow="yes"]

Page showing the issue: https://stringsalong.com/7-2-long-long-ago-f-cl-hp/

My videos have been on my site for a long time. After updating WP and DIVI and ARVE last week the video thumbnails no longer show on the page.

Please advise.

Thank you, Katalina

Answered question

I ran into that problem; if you have pro under the option for Inview Lazyload choose “no” and save.

Hi Nico!

Same problem here. My client publishes private videos that only allow inserting to some domains. Some time ago those private videos’ thumbnails were perfectly displayed using ARVE Pro. Now they went black.


I have tried to go some Arve Pro versions back: 4.2.4 and 4.2.2, which are the ones listed on your downloads area. No luck.

Below you’ll find a link to a screenshot showing one of my client’s private Vimeo videos (https://vimeo.com/314059905), this one allowing your domain nextgenthemes.com to intert it.


Please could do some tests using that video and let me know if there is something we can do to bring back the thumbnails?

Thank you very much :O)

Public video used for testing: https://vimeo.com/289880522
Private (domain allowed) video used for testing: https://vimeo.com/314059905