Tried with default theme:
Tried with all other plugins disabled:
Shortcode/URL with the issue:
[arve url="https://www.youtube.com/watch?v=l0g2kH6q8xs" maxwidth=“1024” thumbnail="https://www.cheryltownsley.com/wp-content/uploads/2019/09/ahT5igXtTH60aMAJcOjQ_file.jpg" mode="lazyload-lightbox" hide_title="yes" controls="no"]
Page showing the issue: https://www.cheryltownsley.com/youthful-and-fit-after-45/
ARVE Version: 8.10.20 ARVE-Pro Version: 4.3.0 WordPress Version: 5.3 PHP Version: 7.2.24 ACTIVE PLUGINS: 404 to 301 - Redirect, Log and Notify 404 Errors: 3.0.5 Abandoned Cart Lite for WooCommerce: 5.6.1 AdRoll for WooCommerce Stores: 2.2.6 Akismet Anti-Spam: 4.1.3 amr shortcode any widget: 3.7 ARVE Advanced Responsive Video Embedder: 8.10.20 ARVE Pro Addon: 4.3.0 Better Search Replace Pro: 1.3.7 Change Admin Email Setting Without Outbound Email: 1.9.0 ClickFunnels: 3.1.1 Code Snippets: 2.13.3 Disable Gutenberg: 2.0 Divi 100 Article Cards: 0.0.3 Divi Booster: 3.1.3 Divi Dashboard Welcome: 1.2 Divi Widget Builder: 1.0 Duplicate Page: 4.0 Elegant Themes Security Patcher 4: 1.0 Enable Media Replace: 3.3.7 Enhanced Media Library: 2.7.2 Google Analytics Dashboard for WP (GADWP): 5.3.9 GS Logo Slider PRO: 2.0.4 Improved Save Button: 1.2.1 Insert Headers and Footers: 1.4.4 Last Modified Timestamp: 1.0.5 Login LockDown: v1.8.1 ManageWP - Worker: 4.9.2 Nav Menu Roles: 1.9.5 Nav Menu Roles + WooCommerce Memberships Bridge: 1.0.0 Ninja Forms: 3.4.21 Ninja Forms - Constant Contact: 3.0.4 Ninja Forms - Layout & Styles: 3.0.28 Popup Builder: 3.51 Sales Report Email for WooCommerce: 2.3.3 Show Dimensions in Library: 1.5 Simple 301 Redirects: 1.07 SiteOrigin CSS: 1.2.4 Testimonials Widget: 3.5.0 Tracking Code Manager: 1.12.0 URL Shortener by MyThemeShop: 1.0.15 User Login History: 1.7.3 User Role Editor Pro: 4.53 WooCommerce: 3.8.0 WooCommerce Admin: 0.22.0 WooCommerce Advanced Bulk Edit: 4.4.3 WooCommerce Advanced Review Reminder: 2.2 WooCommerce Memberships: 1.16.2 WooCommerce Stripe Gateway: 4.3.1 WooCommerce Weight Based Shipping: 22.214.171.124 WordPress Backup & Security Plugin - BlogVault: 3.4 WordPress Importer: 0.6.4 WP-RSSImport: 4.5.0 WP Mail SMTP: 1.7.1 YITH WooCommerce Wishlist: 2.2.16 Yoast SEO: 12.5 ARVE OPTIONS: bool(false) bool(false) bool(false) ARVE PRO OPTIONS: bool(false)
I have sent a couple of these and I am not sure why they are going ignored, but now my clients are getting pissed and we need a fix ASAP.
Simply put, thumbnails are no longer loading from the Pro Shortcode.
Thank you for reporting this issue.
You “send a couple of these”. What you mean by that exactly?
Your last support question here was https://nextgenthemes.com/support/question/related-vides-still-showing/ and it was not ignored by me. You never responded. If you one of those people who abuse the contact form for support questions and do not read what is written above it your emails may get ignored but that’s on you.
On your issue:
I can not confirm the thumbnail “no longer loading”. I see a thumbnail, however I see two issues:
- The thumbnail is loaded from YouTube despite you setting one manually, but its the same thumbnail you uploaded and may not a issue to you. This is fixed in the upcoming ARVE version that is out for testing.
- The thumbnails loaded from YouTube will display only in the lowest size of the multiple responsive images sizes loaded from YouTube. This is because you have the wrong quotation marks arround the maxwidth paramater. See your shourtcode above and compare to the other quotation marks they need to be straight not cursive.
With fixed maxwidth param https://nextgenthemes.com/arve-test/ Your thumbnail gets ignored but YT loads fine and is better then just providing just one big image.
Upcoming version works with manual image https://stage.nextgenthemes.com/arve-test/ if you want to try and help testing see https://nextgenthemes.com/plugins/arve/help-testing-the-beta-version/ it comes with a Block that makes it easy to setup videos and prevents mistakes like wrong quotes as you do not need to write any shortcodes. If you are using classic editor you can use shortcode UI to generate shortcodes with the current version of the plugin this also prevents making mistakes such as wrong quotes.
Thanks again, if there is anything please respond via the support site comments. Replys to noreply@ will never reach me.