0

Tried with default theme: No

Tried with all other plugins disabled: No

Browser version: Chrome 83.0.4103.116

Shortcode/URL with the issue: https://jewishinreach.com/the-matrix-torah/

Page showing the issue: https://jewishinreach.com/the-matrix-torah/

Debug Info:

ARVE Version:      8.10.23
ARVE-Pro Version:  4.3.0
WordPress Version: 5.4.2
PHP Version:       7.3.19

ACTIVE PLUGINS:
AccessPress Social Counter: 1.8.8
Ajax Load More: 5.3.6
Akismet Anti-Spam: 4.1.6
AMP: 1.5.4
ARVE Advanced Responsive Video Embedder: 8.10.23
ARVE Pro Addon: 4.3.0
CoBlocks: 2.0.2
Contact Form 7: 5.1.9
DawnThemes Core: 2.0.3.6
DawnThemes Instagram: 1.0.2
Duplicate Page: 4.2
Embed Plus for YouTube - Gallery, Channel, Playlist, Live Stream: 13.4
Force Regenerate Thumbnails: 2.0.6
Full Site Editing: 1.11
Gutenberg: 8.3.0
Jetpack by WordPress.com: 8.6.1
Layout Grid: 1.2.3
Like Button Rating ♥ LikeBtn: 2.6.26
Loading Page: 1.0.68
MetaSlider: 3.16.4
Page Optimize: 0.5.0
Secondary Title: 2.0.2
Slider Revolution: 6.2.2
Sticky Menu (or Anything!) on Scroll: 2.21
Theme Editor: 2.3
Viem Ultimate: 1.0.7
WordPress Importer: 0.7
WPBakery Page Builder: 6.1
Yoast SEO: 14.4.1

ARVE OPTIONS:
array(7) {
  ["align"]=>
  string(6) "center"
  ["last_settings_tab"]=>
  string(26) "#arve-settings-section-pro"
  ["controlslist"]=>
  string(0) ""
  ["autoplay"]=>
  bool(true)
  ["wp_video_override"]=>
  bool(false)
  ["youtube_nocookie"]=>
  bool(false)
  ["video_maxwidth"]=>
  string(0) ""
}
array(0) {
}
array(0) {
}
ARVE PRO OPTIONS:
	array(1) {
  ["inview_lazyload"]=>
  bool(false)
}

Hi,

We are trying to use your video player and we chose it because it offers an automatic thumbnail option, as we don’t want to add individual thumbnails for all videos on our website.

However, as you can see if you go to this link: https://jewishinreach.com/the-matrix-torah/ on the video The Secret Blueprint to Reality, the image does not load. 

Are we doing something wrong? 

Answered question