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Tried with default theme: No

Tried with all other plugins disabled: No

Browser version: Safari

Hello, I have recently purchased the pro version of ARVE. I have installed the Zip file in WordPress and followed the instructions in the email (below) but the last instruction isn’t correct and there is nowhere to enter the licence key in the ‘Pro” menu. Help please as I now have a site that doesn’t look right as ARVE isn’t working!

Do not delete or deactivate the free version. The Pro ADDON adds new modes to the plugin but is not a standalone plugin, you need to have both activated!

1. Download the latest arve-pro.zip from the download link above. Never use any alpha or beta version unless you want to help testing. If the link is expired you can download your plugin from https://nextgenthemes.com/my-account/ when logged in with your account you created during purchase.
2. Go to your WordPress Admin area -> Plugins -> Add New.
3. Click on “Upload Plugin” at the top, choose the arve-pro.zip you downloaded earlier and “install” it, after install click “activate”.
4. WordPress Admin area -> Settings -> A. R. Video Embedder -> “Pro Options” Tab -> Enter your license key there and click activate. Done!

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Follow up – the Email they send is incorrect. I’ve found these instructions which are different and have worked:

Installing the ARVE Pro Addon#
First need the latest version of ARVE from wordpress.org installed and activated. The Pro Addon extends the gratis base plugin’s functionality, and you need both plugins active!
Then you need an arve-pro.zip file for this. You should have gotten a link to it after purchase. If not or the link is expired please follow the ‘Manually Downloading’ Section on this page.
Go to your WordPress Admin Area ⇾ Plugins ⇾ Add New.
Click on Upload Plugin at the top, choose the arve-pro.zip you downloaded earlier and install it, after install click activate.
WordPress Admin Area ⇾ Nextgenthemes ⇾ Licenses ⇾ Enter your license key there and click activate. Done!